Mobile Servicedesk connects to Symantec ServiceDesk and enables end users and technicians to effortlessly work mobile.
End users can quickly create new incidents with attached images, recordings and GPS position. You can also view existing requests and their progress.
Technicians can edit and work incidents as well as claiming and assigning incidents in their queues.
Other great features:
* Select associated assets when creating incidents
* Multilanguage support: English, Spanish, Swedish, Norwegian, Portugese, Danish
* Questionnaire – gather problem descriptions in a step by step, custom designed, questionnaire when creating new incidents
* See tasks within groups, both assigned and unassigned
* Send logged emails to incident contacts
* And much more…